Parallels and Meridians – Luxury India Tours: India Luxury Travel | Luxury Hotels & Tours

BOOKING TERMS AND CONDITIONS

Wherever and however you’re looking to travel in the world – beach or bush, city or wilderness, active or R&R - give P&M Travel a call. The brand was formed in 2015 and it is now a unit of Parallels And Meridians Leisure Travel Private Limited. We’re dedicated to creating your dream holiday, and our complimentary pre-arrival concierge is there to support you in ensuring you make the most of your trip.

Our Company Philosophy

Our company philosophy is and has always been wholly client oriented. From service levels and commitment to customer satisfaction, our mission, vision and values focus on enhancing, improving and honing our service levels to the very best quality to ensure that we provide unforgettable experiences to all that come in contact with P&M. Our core values are based on integrity, teamwork, relationships and ownership. Our quality control division ensures that all services meet required standards, whether it is our vehicles, human resources, systems and processes or selection of accommodation. Parallels and Meridians has a company policy of consciously giving back to society on a continuing basis, as and where possible. We recognize that the environment, communities and cultures within which we operate are vital to the success of our business. This includes Responsible Tourism as well as CSR initiatives.

Privacy

Our Privacy Policy lists the policies pertaining to management of your confidential information. We follow the best practices in the Industry. Our business and the services we offer are governed by the applicable laws of India. No representations and/or warranties of any kind, express or implied, are given as to the compliance of the information shown on this Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

Before we start your design

PnM & P&M offer you the flexibility to design your own trip exactly how you like it. You can decide how and when to travel, the level of service and the hotel standard. Pack in as many activities and locations as possible, or incorporate some relaxation and free time to explore on your own terms. Let us know about your travel plans; dates, destinations, number of travelers, hotel category, number of days and anything else that may help us plan your perfect holiday.

We also make arrangements for school groups, social groups, sport clubs and special interest groups, as well as many families and groups of friends. We can help you to either arrange a special departure on one of our listed brochure itineraries or create a different itinerary to suit your needs, catering more to your specific requirements.

Cancellation policy

Any cancellation by a Client must be made in writing and be acknowledged by Parallels and Meridians in writing. The date on which the request to cancel is received by P&M or its Travel Consultants will determine the cancellation fees applicable.

61-90 days; we will retain - 40% of trip cost.

31-60 days; we will retain - 70% of trip cost.

0-30 days; we will retain - 100% of trip cost.

Refund policy in case of natural calamity/disasters/national emergency

In accordance with the agreed-to terms and conditions, all payments and transportation, or travel service, unutilized shall be swiftly refunded, unless the passenger otherwise instruct P&M in writing. In the event of cancellation due to any unforeseeable situations, beyond the control of P&M (such as natural calamity), PnM will process a full refund after deducting any Non Refundable Charges incurred, within 30 days of cancellation, after adjusting for any unrecoverable payments already tendered to our suppliers.

Prices & Surcharges

P&M reserves the right to increase the tour cost to take into account of the following items: Government action, Currency fluctuations, transportation costs (including the cost of fuel), food increases, airport charges and increase in scheduled air fares or any other increase that is beyond our control. PnM will absorb the price increase only if the price increase is less than 4% of the total package price. If the increase is more than 4%, the client will be surcharged 100% of the difference with the original price.

Passport, visa and vaccinations

It is the responsibility of the Client to have in possession of a valid passport and take it during their entire trip to show in the required control places by the destination of visit, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Parallels and Meridians.

Photography and testimonials

If we secure or take any image of you during the tour, we have the right to use it in our advertising campaigns without any charges. This includes all kinds of promotional material such as slides, video shows, brochures and the Internet. If you have provided us any feedback in writing, then that can also be used for promotional purposes.

Illness or disability

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. If the chosen holiday includes an excursion or transfer by boat of any sort the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the tour but will enable P&M to take additional precautions for the Client’s safety at such times as may be appropriate.